All orders placed before 2pm GMT are processed and shipped within 1-2 working days.
●All orders will be processed and shipped within 1-2 business working days after cleared payment.
●We will aim to process orders placed before 3pm on the same day.
●Orders placed during the weekend will be processed the following Monday morning.
●Most of our orders are shipped by DHL.
●It is of high importance that you state the correct shipping information in order to avoid any delays.
●Once your entire order is completed, we will send you an email within 2 working days with shipping confirmation including tracking.
●When estimating package delivery time, please allow time for credit approval, address verification and order processing.
●Once your order has been shipped and you have received your tracking number, please contact your carrier for any delivery inquiries, as The Box Boutique is no longer responsible for goods shipped.
- Actual delivery times may vary depending on shipping locations.
- We are unable to redirect orders once they are on the way to you.
- Delays may occur during holidays and sale periods.
- The Box Boutique does not deliver to hotels, unless it is within London area.
DUTIES & TAXES:
- Taxes and duties are calculated according to your shipping destination.
- UK VAT will be applied to orders shipped to EU and UK, excluding Channel Islands.
- The online prices shown to shipping destinations outside the EU are excluding VAT.
- International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.
- The Box Boutique does not accept any responsibility for duties and taxes applied in the country of delivery. Import Duties and Local Taxes are based on the laws of the country of delivery.
- If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to The Box Boutique. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
Zone 1: UK
Standard Delivery (1-3 working days): £8.50
Next Day Delivery: £15 (not available for Jersey)
Same Day London Delivery (before 2pm GMT): £20
Free Standard UK Delivery for orders over £100
Zone 2: North America(USA and Canada)
Standard Delivery (2-3 working days): £26
Free Standard Delivery for orders over £350
Zone 3: Europe Zone 1(excluding Italy, Cyprus, Andorra, Hungary, Liechtenstein, Luxembourg, Malta, Monaco, San Marino)
Standard Delivery (2-5 working days): £20 Free Standard Delivery for orders over £300
Zone 4: Europe Zone 2 - Italy, Cyprus, Andorra, Hungary, Liechtenstein, Luxembourg, Malta, Monaco, San Marino
Standard Delivery (2-5 working days): £22
Free Standard Delivery for orders over £300
Zone 5: UAE (Excluding Saudi Arabia, Lebanon, UAE)