FREQUENTLY ASKED QUESTIONS AT THE BOX BOUTIQUE

   •    How do I make a purchase on www.theboxboutique.com?
Making a purchase is easy. Simply select your items, along with size and color, click ADD TO BAG  and then either click shop more to select more items or proceed to check out by clocking CHECKOUT and follow by selecting your Delivery Country and Delivery Option and Payment Method. If you have any problems, please contact Customer Care either by emailing info@theboxboutique.com or calling us on +44(0)2072879737 Monday to Friday 9.30am - 5pm.

    •    How do I contact E-Shop Customer Care or Customer Services?
If you have any questions in regards to our online shop, your order, designers or items that are featured on it, please contact us at e-shop@theboxboutique.com. For any other queries, which are not mentioned here, please contact us at Customer Care either by email at info@theboxboutique.com  or by telephone on +44(0)2072879737 Monday to Friday 9:30am - 5pm

    •    What if an item is Out of Stock?
If an item you are interested in is out of stock, please check the option of being put on a waiting list and we will notify you once it is back in stock via e-mail.

    •    What payment methods does www.theboxboutique.com accept?
All major credit cards and PayPal.

    •    How can I be sure that my order has been processed and is on its way?
Once an order is placed, you will receive a confirmation e-mail about your purchase.  As soon as the order has been dispatched, you will be provided with a DHL tracking number via e-mail. If you do not receive it within 24 hours, please contact us at info@theboxboutique.com or via phone +44(0)2072879737.

    •    Can I exchange or return an item?
Please see our Delivery & Returns section

    •    Can I order an item by phone?
Unfortunately we do not take orders by phone. However, you can make a purchase online at www.theboxboutique.com 

If your question was not answered above, feel free to e-mail us at info@theboxboutique.com.